Privacy Policy
Last updated: October 2026
Elisia Poelman respects your privacy and is committed to handling your personal data with care.
This Privacy Policy explains what personal data may be collected when you visit elisiapoelman.com, purchase a work, contact the studio, subscribe to the newsletter or otherwise interact with the website, and how that information is used.
1. WHO WE ARE
The website elisiapoelman.com is operated by:
Elisia Poelman
Oostende, Belgium
Email: studio@elisiapoelman.com
Elisia Poelman is the controller responsible for the processing of personal data described in this Privacy Policy.
2. WHAT PERSONAL DATA WE COLLECT
Depending on how you interact with the website, we may collect:
your name;
email address;
postal and billing address;
telephone number, if provided;
company name and VAT information, where applicable;
information relating to an order or purchase;
information you provide when contacting the studio;
information you provide when subscribing to the newsletter;
technical information relating to your visit to the website;
information relating to your cookie and consent preferences.
We only collect information that is relevant to the purpose for which it is used.
3. HOW WE USE YOUR DATA
Your personal data may be used for the following purposes:
Orders and purchases
When you purchase artwork or other products through the website, your information is used to:
process and confirm your order;
process payment;
arrange delivery;
communicate with you about your order;
provide invoices and other necessary documentation;
comply with legal and accounting obligations.
Contact and enquiries
When you contact the studio, we use the information you provide to respond to your enquiry and communicate with you about your request.
This may include enquiries concerning exhibitions, collaborations, commissions, available artwork, studio visits, press or other projects.
Newsletter
If you subscribe to the newsletter, your name and email address may be used to send you newsletters, updates about new work, exhibitions, studio news and occasional announcements.
The newsletter is managed using MailPoet.
You can unsubscribe at any time using the unsubscribe link included in each newsletter.
Website analytics
We use Google Analytics to understand how visitors use the website and to improve its content, structure and performance.
Analytics cookies are only activated where you have given the required consent through the website’s cookie consent mechanism. The Belgian Data Protection Authority states that non-essential analytics cookies require prior consent.
Website security
We use technical and security measures to protect the website and its users.
The website also uses Google reCAPTCHA to help protect forms and other interactions against spam and abuse.
4. LEGAL BASES FOR PROCESSING
Depending on the situation, we process personal data on one or more of the following legal bases:
Performance of a contract — for processing and fulfilling orders and purchases.
Legal obligation — where processing is necessary to comply with accounting, tax or other legal requirements.
Consent — where you have actively given consent, for example for newsletter communications or non-essential analytics cookies.
Legitimate interests — where necessary for the operation, security and improvement of the website, provided that these interests do not override your fundamental rights and freedoms.
Where processing is based on consent, you may withdraw your consent at any time.
5. PAYMENTS
Online payments are processed through WooPayments.
Payment processing may involve the processing of personal and transaction data by the relevant payment service providers. We do not store your complete payment card details ourselves.
Payment-related information is processed as necessary to complete your purchase, prevent fraud and comply with applicable legal and financial obligations.
6. WHO MAY RECEIVE YOUR DATA
We do not sell or rent your personal data.
Depending on the purpose for which your data is processed, information may be shared with trusted service providers that help us operate the website and studio, including:
WooCommerce and hosting/technical service providers;
WooPayments and payment service providers;
MailPoet, for newsletter distribution;
Google Analytics, where you have given consent;
Google reCAPTCHA, for website security;
delivery and shipping providers, where necessary to fulfil an order;
professional advisers or authorities where disclosure is required by law.
These service providers may process personal data only as necessary to provide their services.
7. INTERNATIONAL DATA TRANSFERS
Some of the service providers used by this website may process personal data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, appropriate safeguards will be applied where required under applicable data protection law.
These safeguards may include an adequacy decision or appropriate contractual safeguards such as Standard Contractual Clauses.
8. HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by law.
For example:
order and invoice information may need to be retained for legal and accounting purposes;
contact correspondence may be retained for as long as reasonably necessary to handle the enquiry and any resulting relationship;
newsletter data is retained until you unsubscribe or request its deletion;
analytics information is retained according to the applicable Google Analytics configuration and settings.
When personal data is no longer required, it will be deleted or anonymised where reasonably possible.
9. YOUR RIGHTS
Subject to applicable law, you have the right to:
request access to the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing activities;
request portability of personal data where applicable;
withdraw consent where processing is based on consent.
You may also withdraw your consent to non-essential cookies through the website’s cookie settings.
The Belgian Data Protection Authority confirms that individuals have rights including access, rectification, erasure, restriction, objection, portability and withdrawal of consent, depending on the circumstances.
To exercise your rights, please contact:
We may ask for sufficient information to verify your identity before responding to a request.
10. COOKIES
This website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function, for example to support essential website functionality, security and shopping-cart functionality.
Other cookies, such as analytics cookies, are only used where you have given the required consent.
For more information about the cookies used on this website and how to manage your preferences, please see our Cookie Policy.
You can change or withdraw your cookie preferences through the cookie settings available on the website.
The Belgian Data Protection Authority distinguishes strictly necessary cookies from non-essential cookies and requires prior, informed and freely given consent for non-essential cookies.
11. THIRD-PARTY SERVICES
This website may contain links to external websites, including galleries, institutions, collaborators, social media platforms and other third-party websites.
Once you leave elisiapoelman.com, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of external websites before providing them with personal information.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example when the website, services or applicable legal requirements change.
The latest version will always be published on this page, together with the date of the most recent update.
13. CONTACT
If you have any questions about this Privacy Policy or about how your personal data is handled, please contact:
Elisia Poelman
Graaf De Smet De Naeyerlaan 78
8400 Oostende
Belgium
14. RIGHT TO LODGE A COMPLAINT
If you believe that your personal data has not been handled correctly, you have the right to lodge a complaint with the Belgian Data Protection Authority.